Dental Receptionist/Administrator

  • Job Reference: reception-admin 01DJ
  • Date Posted: 18 June 2024
  • Recruiter: Aesthetika Dental Studio
  • Location: Kingston upon Thames, London
  • Salary: £11.50 to £16.00 Per Hour
  • Sector: Administration, Dental Practice Manager, Dental Receptionist
  • Job Type: Contract

Job Description

Join Our Team at Aesthetika Dental Studio!

Are you an administrative superstar with a passion for healthcare and exceptional customer service skills? Look no further - Aesthetika Dental Studio is seeking a dynamic individual to join our team as an Administrative Assistant with Front of House and Nursing Experience.

**About Us:**
Aesthetika Dental Studio is a bustling, forward-thinking private dental clinic committed to excellence in every aspect of dentistry. From general to specialist dental care, we pride ourselves on delivering top-notch services in a warm and welcoming environment.

**Position Overview:**
As our Administrative Assistant, you'll be at the forefront of our practice, managing front desk operations, ensuring compliance with regulations, and providing outstanding customer care. Your nursing experience will be invaluable in supporting our team and enhancing the patient experience.

**Key Responsibilities:**
- Manage front desk operations with efficiency and professionalism.
- Provide exceptional customer service to patients, addressing inquiries and concerns promptly.
- Utilize your nursing background to support clinical staff and assist with patient care when needed.
- Take on a Treatment Coordinating Role, guiding patients through treatment plans and financial arrangements.
- Ensure compliance with practice standards, CQC regulations, and other protocols.
- Proactively contact patients before their appointments and follow up after their visits to ensure satisfaction and continuity of care.
- Gather and relay patient information to clinicians, promoting effective communication and personalized care.
- Actively promote the clinic, our dentists, and our services to enhance patient engagement and retention.
- Obtain patient reviews and feedback to help us continually improve our services.
- Resolve any patient issues promptly and effectively.
- Handle payments and financial aspects of patient care with accuracy and integrity.
- Support administrative tasks, potentially including HR and compliance duties, to alleviate the load on management.

**Qualifications:**
- Minimum of 2 years of experience in a similar role within a dental practice setting. This experience is non-negotiable.
- Must have dental experience as a manager, receptionist with administrative responsibilities, or nurse.
- Comprehensive knowledge and experience with SOE dental software are absolutely essential.
- Demonstrated ability to handle administrative tasks effectively in a dental environment.
- Proficiency in Office Suite.
- Excellent communication skills, both verbal and written, are a must.
- Presentable, proactive, and capable of thinking independently while following established protocols.

**Additional Details:**
- The offered pay of max £16/hour is indicative of the maximum we would consider for an exceptional candidate who can essentially manage the practice autonomously, possessing a blend of dental skills, Treatment Coordinating Office (TCO) expertise, exceptional reception, and customer care skills. We are seeking individuals who require minimal corrective guidance and can proactively contribute to the practice's growth.
- Please note that this information serves as guidance for potential candidates and not as an invitation to negotiate compensation terms. The actual pay will be determined based on the candidate's experience, competence, intellect, and proactive approach.
- Applicants who do not meet the specified qualifications and experience criteria are kindly advised not to apply, as only candidates meeting these requirements will be considered for the position.

**Why Join Us?**
- Opportunity to be part of a dynamic and growing dental practice.
- Work alongside a supportive team dedicated to patient care.
- Competitive salary and benefits package.
- Room for professional growth and advancement.
- Performance bonuses and incentives for the right candidate.

If you're ready to take your administrative skills to the next level and make a difference in patients' lives, apply now to join our team at Aesthetika Dental Studio! Don't miss this opportunity to be a part of something special.

*To Apply:*
Please submit your resume and cover letter outlining your relevant experience. We look forward to hearing from you!